Consumer rights protection in a digital space: Problems and ways of their solution

The paper is concerned with the analysis of problems faced by consumers purchasing goods, works, or services in virtual space. Thanks to the digital revolution, consumers have found themselves at the heart of world trade, and the COVID-19 coronavirus pandemic has forced them to switch almost complet...

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Главные авторы:	Bychko, M. A., Бычко, М. А., Barkova, E. N., Баркова, Е. Н.
Формат:	Статья
Язык:	English
Опубликовано:	Springer International Publishing 2024
Темы:	Consumer Responsibility Digital technologies e-commerce Online platform Owner of the aggregator
Online-ссылка:	https://dspace.ncfu.ru/handle/123456789/29266
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record_format	dspace
spelling	ir-123456789-292662024-11-28T09:05:01Z Consumer rights protection in a digital space: Problems and ways of their solution Bychko, M. A. Бычко, М. А. Barkova, E. N. Баркова, Е. Н. Consumer Responsibility Digital technologies e-commerce Online platform Owner of the aggregator The paper is concerned with the analysis of problems faced by consumers purchasing goods, works, or services in virtual space. Thanks to the digital revolution, consumers have found themselves at the heart of world trade, and the COVID-19 coronavirus pandemic has forced them to switch almost completely to online shopping. Design/methodology/approach The paper reviews the primary areas of improvement of Russian consumer protection legislation, taking into account the examples of best foreign practices. Findings The authors believe that the codification of consumer protection legislation, which may result in the preparation of Fundamental Principles of consumer protection legislation of the Russian Federation, is timely. They deem it expedient to create an online service for the pre-trial management of consumer disputes in Russia, the counterparts of which have been successfully used in many countries for more than 20 years. The research analyzed the provisions of Federal Law of the Russian Federation No. 25-FZ of 29.07.2018 "Concerning the introduction of amendments to the Law of the Russian Federation "On consumer rights protection"", dealing with the determination of the legal status and responsibility of the owners of the aggregator of information about goods or services. Originality/value The authors concluded that consumers who interact with the owners of the aggregators are less protected than offline consumers, so they made a proposal to establish joint responsibility or solidary responsibility with the contractor (seller) for the owners of the aggregators, and provide consumers the possibility to choose the addressee of their claims themselves: the owner of the aggregator or the seller (contractor) directly. 2024-11-28T09:04:14Z 2024-11-28T09:04:14Z 2021 Статья Bychko M.A., Barkova E.N., Volodkova E.N., Cherevko V.V., Argunov B.B. Consumer rights protection in a digital space: Problems and ways of their solution // Economic Issues of Social Entrepreneurship. - 2021. - pp. 205 - 215. - DOI: 10.1007/978-3-030-77291-8_19 https://dspace.ncfu.ru/handle/123456789/29266 en Economic Issues of Social Entrepreneurship application/pdf application/pdf Springer International Publishing
institution	СКФУ
collection	Репозиторий
language	English
topic	Consumer Responsibility Digital technologies e-commerce Online platform Owner of the aggregator
spellingShingle	Consumer Responsibility Digital technologies e-commerce Online platform Owner of the aggregator Bychko, M. A. Бычко, М. А. Barkova, E. N. Баркова, Е. Н. Consumer rights protection in a digital space: Problems and ways of their solution
description	The paper is concerned with the analysis of problems faced by consumers purchasing goods, works, or services in virtual space. Thanks to the digital revolution, consumers have found themselves at the heart of world trade, and the COVID-19 coronavirus pandemic has forced them to switch almost completely to online shopping. Design/methodology/approach The paper reviews the primary areas of improvement of Russian consumer protection legislation, taking into account the examples of best foreign practices. Findings The authors believe that the codification of consumer protection legislation, which may result in the preparation of Fundamental Principles of consumer protection legislation of the Russian Federation, is timely. They deem it expedient to create an online service for the pre-trial management of consumer disputes in Russia, the counterparts of which have been successfully used in many countries for more than 20 years. The research analyzed the provisions of Federal Law of the Russian Federation No. 25-FZ of 29.07.2018 "Concerning the introduction of amendments to the Law of the Russian Federation "On consumer rights protection"", dealing with the determination of the legal status and responsibility of the owners of the aggregator of information about goods or services. Originality/value The authors concluded that consumers who interact with the owners of the aggregators are less protected than offline consumers, so they made a proposal to establish joint responsibility or solidary responsibility with the contractor (seller) for the owners of the aggregators, and provide consumers the possibility to choose the addressee of their claims themselves: the owner of the aggregator or the seller (contractor) directly.
format	Статья
author	Bychko, M. A. Бычко, М. А. Barkova, E. N. Баркова, Е. Н.
author_facet	Bychko, M. A. Бычко, М. А. Barkova, E. N. Баркова, Е. Н.
author_sort	Bychko, M. A.
title	Consumer rights protection in a digital space: Problems and ways of their solution
title_short	Consumer rights protection in a digital space: Problems and ways of their solution
title_full	Consumer rights protection in a digital space: Problems and ways of their solution
title_fullStr	Consumer rights protection in a digital space: Problems and ways of their solution
title_full_unstemmed	Consumer rights protection in a digital space: Problems and ways of their solution
title_sort	consumer rights protection in a digital space: problems and ways of their solution
publisher	Springer International Publishing
publishDate	2024
url	https://dspace.ncfu.ru/handle/123456789/29266
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Consumer rights protection in a digital space: Problems and ways of their solution

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